Xapity Teams is a powerful and essential application that enables you to manage the relationship between Microsoft System Center Service Manager (SCSM) Support Groups and Analysts using Active Directory (AD). Assign Work Items to Analysts using Direct Assign and send email Notifications to Support Groups on a range of events with highly flexible options.
Xapity Teams enables per Support Group administration allowing other Xapity products to be tailored to the individual needs of your different Support Groups. Currently Xapity Mail and Xapity Clone integrate with Xapity Teams, other future Xapity products will also integrate with Xapity Teams.
Relate Analysts to SCSM Support Groups using Active Directory (AD) Groups
Xapity Teams creates a relationship between Microsoft System Center Service Manager (SCSM) Support Groups and Analysts. Members of Active Directory (AD) Groups are synced to SCSM and used to relate Analysts to Support Groups. Xapity Teams supports all AD Group types(Universal, Global, Domain and Distribution Lists) and nested groups.
Xapity Teams allows you to reuse your existing AD groups and has no naming convention restrictions.
Use Direct Assign to Assign Work Items to Analysts or Support Groups
The Xapity Teams Direct Assign feature allows you to assign any of the major Work Items to an Analyst or Support Group in an intuitive and simple way.
The dynamically filtering interface allows an Analyst to be selected from their Support Group, or if unsure of the Analyst’s Support Group, select the analyst first and see a list of their Support Groups.
Xapity Teams Advanced Notifications greatly enhances Service Manager's (SCSM's) email Notifications.
Notifications can be sent:
to the Support Group when a Work Item is assigned to it
to the Analyst when a Work Item is assigned to them
to the Client with an Analyst adds a comment
to the Support Group or Analyst when the Client adds a comment
Notifications can be configured for each Support Group, allowing more relevant and meaningful messages. This also enables each team to have the Notifications that suits them.
Assign an Owner and Delegates to Support Groups
Xpaity Teams enhances your reporting and automation scenarios by allowing you to assign an owner and multiple delegates to your Support Groups.
Per Support Group Settings for Xapity Mail and Xapity Clone
Xapity Mail and Xapity Clone applications can be integrated with Xapity Teams enabling per Support Group administrative settings.
Configure Xapity Mail and Xapity Clone to work exactly as various teams desire or your business rules dictate.
Flexible Active Directory (AD) Syncronisation
Xapity Teams uses a fast and efficient Active Directory (AD) synchronisation engine, which can be scheduled to suit your needs. Manual synchronisation can be run on a per Support Group basis to force AD changes to be instantly available in Service Manager (SCSM).
Supports the major Work Item types
Xapity Teams works with Service Manager's (SCSM's) major Work Item types - Incident, Problem, Service Request, Change, Release Record and Manual Activity.
Available in all Languages
Xapity Teams is available in all languages supported by System Center Service Manager. Interface text can be further customised by SCSM administrators.
Current Version: SCSM 2012 v22.214.171.124 / SCSM 2016/2019 v126.96.36.199
System Center Service Manager: SCSM 2012 / SCSM 2016 / SCSM 2019
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