Xapity Clone

Xapity Clone is a unique tool that enables Analysts to duplicate any of the major System Center Service Manager (SCSM) Work Items, including any custom extended properties or relationships directly from the SCSM console. SCSM Administrators define what can and cannot be copied and Xapity Clone will create a new Work Item with all the details populated from the original Work Item.

Xapity Clone works as a standalone application or when integrated with Xapity Teams, can be configured specifically for each Support Group providing a highly tailored solution allowing different Support Groups to clone different Work Items and with different properties.

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Features

Clone Major Work Item types

Xapity Clone the major Work Items – Incident, Problem, Change, Release Record, Service Request and any child Activites related to the Work Item.

Extended Classes and Custom Properties

Xapity Clone copies everything, including any custom Class Extensions and custom Properties.

Relationships and Attachments

When Xapity Clone duplicates a Work Item, all Relationships and Related Items including Attachments can be cloned also. SCSM administrators define what can and cannot be cloned.

Specify what can be Cloned

Xapity Clone is flexible to fit your company and business requirements and can be fully customised. SCSM administrators can define exactly what can be copied for each Work Item type.

Integration with Xapity Teams

Xapity Clone can be used as a standalone tool, but when integrated with Xapity Teams, it enables greater flexibility. When integrated with Xapity Teams, settings can be set for each Support Group. Members of different Support Groups can be allowed to Clone different Properties, Relationships and Activities etc for a Work Item type.

Available in all Languages

Xapity Clone is available in all languages supported by System Center Service Manager. Interface text can be further customised by SCSM administrators.

Screenshots

Administrators specify what can be copied for each major Work Item type. When integrated with Xapity Teams, different Support Groups can have specific settings for them.

Xapity Clone supports Activities and Workflows associated with the major Work Item.

Xapity Clone appears to Analysts as a simple Task in the SCSM console. Administrators define what Properties, Relationships and Activities can be cloned.

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Current Version: SCSM 2012 v1.0.0.78 / SCSM 2016/2019 v1.0.1.82

Release Notes

System Center Service Manager: SCSM 2012 / SCSM 2016 / SCSM 2019

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