Help and Support

Discover our Help and Support resources to assist you get the the most of our products and Microsoft System Center Service Manager (SCSM).

If you need more help with Xapity products, you can also request support here.

Product Documentation

Xapity Teams Documentation

Xapity Teams v1.0 Administration Guide (PDF)

Xapity Teams v1.0 Quick Setup Guide (PDF)

Xapity Mail Documentation

Xapity Mail v1.0 Administration Guide (PDF)

Xapity Mail v1.0 Quick Setup Guide (PDF)
Xapity Mail and Queues (PDF)

Xapity Clone Documentation

Xapity Clone v1.0 Administration Guide (PDF)

Xapity Clone v1.0 Quick Setup Guide (PDF)

Xapity Transfer Documentation

Xapity Transfer v1.0 Administration Guide (PDF)

Xapity Transfer v1.0 Quick Setup Guide (PDF)

Xapity PowerShell Activity Documentation

Xapity PowerShell Activity v1.0 Administration Guide (PDF)

Xapity PowerShell Activity v1.0 Quick Setup Guide (PDF)

Xapity Attachments v1.0 Administration Guide (PDF)

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Xapity Reference Guides (XRG)

Xapity Tasks

Our Tasks QRGs can be used by your Analysts to get started using the new Tasks that Xapity products will add to the SCSM console. 

Xapity Direct Assign Task (PDF)

Xapity Send Email Task (PDF)

Xapity Transfer Status Task (PDF)

Xapity Transfer Task (PDF)

General Service Manager

Our General Service Manager XRGs are to help you get started with some common SCSM administration tasks.

Extending Work Items to Add Custom Properties (PDF)

Watch the video series

Authoring Tool - Form Layout Guide (PDF)

Watch the video series

SCSM Type Projections Guide (PDF)

Download Type Projection Samples

SCSM PowerShell Script Examples

Contact Support

Do you need more help, evaluating a product and have a question or need to log a support request?
Please get in contact with us.