Business Services in Incident Notification Templates
Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was blank when I used it on an Incident Template.
When you insert the Business Service displayname property, it adds this to the template:
But there is no data in the output.
Looking at the relationship that is used to connect a Business Service to the Incident, it was: WorkItemAboutConfigItem
So I replaced the WorkItemImpactsService in the statement above with WorkItemAboutConfigItem and this produced the expected display result.
Updated line in template:
As a side note, Business Service can be added multiple times to an Incident, when there is more than one service it will display them as comma separated values.