SCSM Design Considerations - Multiple SCSM Management Groups Designing Microsoft Service Manager for future growth is quite difficult as it seems to have a build it and they will come approach. Once Service Manager is implemented for one business group, other areas learn about it and want to join in as well. If you are lucky this does not create any issues, but more often than not, the new business unit has some business process or requirement that isn't compatible with th

Xapity products support rebranding of tasks and any display element, which is a unique feature of Xapity for SCSM products. This allows you to control what tasks should be called in your organisation, and the ability to change any label on any dialogue box. Rebranding is essentially the same as adding support for additional Service Manager languages to any Xapity product. Read more on Language Support and Adding other SCSM languages. Example: In this blog is going to change t

At Xapity, we wanted to make our products available in all languages that SCSM supports. It turns out that this is a big task… we have a new found admiration for other companies that work across many languages… Supported Languages The Supported Languages are the languages we have included in our applications by default and where the majority of the application has been professionally translated. These languages are installed by default with each product. Over time, and as res

Notifications in Service Manger are sent with the email address that was configured on the Channel settings. This is somewhat restrictive and it would be nice if the emails could be sent using a Shared Mailbox address. Only Notification Channel Options: Well, it turns out this is somewhat possible. If you edit the XML of the Management Pack that holds the Notification Template, it is possible to insert a Sender Address. Add a property path under the "ObjectTemplate" sectio

Analysts have all wanted to copy Work Items in Service Manager. They don’t want to type in all the details again and then just change a simple detail like the user. Templates do help, but they quickly get out of control or out of date and just seem a bit of an effort. Why can’t you just copy a record? Well now you can! Xapity Clone will allow the Analyst to copy any major Work Item – Incident, Problem, Change Request, Release Record, and Service Request along with any Ac

How many times have you just wanted a simple and easy way to send an email to the Affected User or another Analyst with the details of the job? This usually requires cutting and pasting into Outlook and then sending it to a monitored mailbox as well as the user. We thought there had to be a better way, so how hard could it be to write an email client in Service Manager. Well, it is actually quite tricky, but we have managed it. The Xapity Mail app allows you to send email

We are a small software development company based in Australia, but unfortunately we are not sitting on the beach coding. Instead we are working to provide you with the best software to use with Service Manager. We also want to fix the planet and have world peace, but for now we will aim at providing the best possible solutions for Service Manager. We have been working with Service Manager since 2012 and have come across gaps in the functionality that customers need for their