Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can allow users to reset a password on behalf of another user. Password Reset Requirements The requirements for this solution are: End User initiated (no Help Desk involvement) Requestor will have to acknowledge that they are not maliciously resetting a user's password and\or accept legal requirements Audited rather than Approved - no approval s

Software Requests are a very common feature of most self-service portals using SCSM. In this example we will use Xapity PowerShell and Xapity Notification Activities to implement a Software Request solution that does not use Orchestrator or any custom workflows. We also created a video that gives an overview of the process that can be viewed below. The solution builds on the other PowerShell Scripting posts that we have done and they should be referenced when more detail is r

There have been a number of blog posts and articles about the Microsoft HTLM5 Self-Service Portal for System Center Service Manager (SCSM). This blog post covers some of the ones we have found useful. From the Official System Center Service Manger Blog we have the post which includes a short video demo about basic HTML 5 Self Service Portal deployment & customizations.: https://blogs.technet.microsoft.com/servicemanager/2016/03/15/basic-ui-customization-in-new-self-service-po