Xapity PowerShell Activity provides a central repository to hold PowerShell scripts - located in the Library section of Service Manager. We soon realised that customers would like to use these scripts in custom workflows created in the SCSM Authoring Tool. We updated Xapity PowerShell to support this ability and this post explains the steps involved. Using a custom workflow can sometimes be better than adding the an activity to the Work Item - it allows you to have specific c

We think that Xapity PowerShell Activity can change the way you administer SCSM. It can reduce the number of Orchestrator ( SCORCH ) runbooks and help simplify your environment. Xapity PowerShell Activity runs on the Service Manager workflow server and can leverage any PowerShell module that is installed on the workflow server. The most obvious one to use is SMLets, but you could load Active Directory, Exchange or any of the other PowerShell modules. Using one or more Xapity

Xapity Create Activity Xapity Create Activity can be added to Service Manager templates - Change, Release and Service Request - and will create any of the major work item types - Incident, Change, Release, Problem and Service Request. This allows you to use the self-service portal (SSP) to create any work item type you want. Add the Xapity Create Activity to the Service Request template and then you can spawn a Change from the portal. Or allow users to log Problems via the p

Xapity products support rebranding of tasks and any display element, which is a unique feature of Xapity for SCSM products. This allows you to control what tasks should be called in your organisation, and the ability to change any label on any dialogue box. Rebranding is essentially the same as adding support for additional Service Manager languages to any Xapity product. Read more on Language Support and Adding other SCSM languages. Example: In this blog is going to change t

We are a small software development company based in Australia, but unfortunately we are not sitting on the beach coding. Instead we are working to provide you with the best software to use with Service Manager. We also want to fix the planet and have world peace, but for now we will aim at providing the best possible solutions for Service Manager. We have been working with Service Manager since 2012 and have come across gaps in the functionality that customers need for their