SCSM Type Projections - Creating and Using
Type Projections are used in Service Manager to define the relationships connected to a Work Item. If you add a custom relationship to a...
top of page
Glen (Xapity)
- Jul 4, 2016
- 1 min
Rebranding Tasks and Labels
Xapity products support rebranding of tasks and any display element, which is a unique feature of Xapity for SCSM products. This allows...
34 views0 comments
Glen (Xapity)
- Jun 28, 2016
- 1 min
SCSM Management Group Name
How to Find the SCSM Management Group Name Quite often vendors will ask you what is the Management Group name, heck, even we do. And the...
494 views0 comments
Glen (Xapity)
- Jun 20, 2016
- 2 min
SCSM Subscription Testing
Testing SCSM Email Subscriptions in a Production Environment First up, this is never a great idea but I am sure most of us have done it...
190 views0 comments
Glen (Xapity)
- Jun 1, 2016
- 2 min
Adding Images into SCSM Email Templates
Using Xapity Mail, you can make your SCSM Email Notification Templates more useful, more interesting and more professional by adding...
557 views0 comments
Glen (Xapity)
- May 17, 2016
- 2 min
SCSM Data Warehouse - 4000 Char Limit
Have you noticed some custom fields not importing into the SCSM Data Warehouse? It could be a limitation built into Microsoft Service...
101 views0 comments
Glen (Xapity)
- May 13, 2016
- 2 min
Email: 'Send As' vs 'Reply To' Address
Notifications in Service Manger are sent with the email address that was configured on the Channel settings. This is somewhat restrictive...
42 views0 comments
Glen (Xapity)
- May 2, 2016
- 2 min
Next Action Date
When designing customisations to the SCSM Incident Form one of the more useful fields to add is a 'Next Action Date'. This is just a...
39 views0 comments
Glen (Xapity)
- Apr 19, 2016
- 2 min
Xapity Clone
Analysts have all wanted to copy Work Items in Service Manager. They don’t want to type in all the details again and then just change a...
18 views0 comments
Glen (Xapity)
- Apr 8, 2016
- 3 min
Xapity Mail
How many times have you just wanted a simple and easy way to send an email to the Affected User or another Analyst with the details of...
30 views0 comments
Glen (Xapity)
- Mar 30, 2016
- 3 min
Xapity Teams
Xapity Teams was our first app to be developed. We saw a need to link Analysts to Service Manager Support Groups. We have done this by...
27 views0 comments
Glen (Xapity)
- Mar 14, 2016
- 2 min
Introducing Xapity Tools and Apps
We are a small software development company based in Australia, but unfortunately we are not sitting on the beach coding. Instead we are...
15 views0 comments
bottom of page