Notification Activity

Glen (Xapity)

Password Reset via Self Service Portal

Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...

Glen (Xapity)

Part 1: SCSM Email Notifications and Subscriptions

Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....

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Glen (Xapity)

PowerShell for SCSM: Submit Documents for Approval

Have you wanted to have a review activity that has attachments on it. This was a requirement for a customer that was using a Service...

Glen (Xapity)

PowerShell for SCSM: Copy parent Attachments to Child Activity

What does it do? This script takes the attachments from the Parent Change, Release or Service Request and copies them to a child Xapity...

Glen (Xapity)

PowerShell for SCSM: Software Request Example

Software Requests are a very common feature of most self-service portals using SCSM. In this example we will use Xapity PowerShell and...

Glen (Xapity)

Using Xapity Notification Activity instead of Subscriptions

Subscriptions can be very difficult to manage at times. They are sometimes hard to trigger just when you want and some business...