Glen (Xapity)Nov 12, 20177 minAppsPassword Reset via Self Service PortalPassword resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...
Glen (Xapity)Jun 5, 20177 minSCSMPart 1: SCSM Email Notifications and SubscriptionsEmail notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....
Glen (Xapity)May 30, 20177 minSCSMPowerShell for SCSM: Submit Documents for ApprovalHave you wanted to have a review activity that has attachments on it. This was a requirement for a customer that was using a Service...
Glen (Xapity)Jan 11, 20173 minAppsPowerShell for SCSM: Copy parent Attachments to Child ActivityWhat does it do? This script takes the attachments from the Parent Change, Release or Service Request and copies them to a child Xapity...
Glen (Xapity)Dec 8, 20163 minSCSMPowerShell for SCSM: Software Request ExampleSoftware Requests are a very common feature of most self-service portals using SCSM. In this example we will use Xapity PowerShell and...
Glen (Xapity)Nov 25, 20162 minAppsUsing Xapity Notification Activity instead of SubscriptionsSubscriptions can be very difficult to manage at times. They are sometimes hard to trigger just when you want and some business...