Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...

Quite often you need to delete an incident, activity or other SCSM work item. Using PowerShell is an easy way to do this. This blog post...

We have been working with PowerShell recently and wanted to gather the PowerShell links and resources that were specific to Microsoft...

We a pleased to announce all Xapity Products are now supported on SCSM 2016! System Center 2016 Evaluations can be downloaded from the...

SCSM Design Considerations - Multiple SCSM Management Groups Designing Microsoft Service Manager for future growth is quite difficult...

Xapity products support rebranding of tasks and any display element, which is a unique feature of Xapity for SCSM products. This allows...

Using Xapity Mail, you can make your SCSM Email Notification Templates more useful, more interesting and more professional by adding...

At Xapity, we wanted to make our products available in all languages that SCSM supports. It turns out that this is a big task… we have a...

Notifications in Service Manger are sent with the email address that was configured on the Channel settings. This is somewhat restrictive...

Analysts have all wanted to copy Work Items in Service Manager. They don’t want to type in all the details again and then just change a...