Password Reset via Self Service Portal
Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...

PowerShell for SCSM: Delete Work Items and Activities
Quite often you need to delete an incident, activity or other SCSM work item. Using PowerShell is an easy way to do this. This blog post...

SCSM PowerShell Links
We have been working with PowerShell recently and wanted to gather the PowerShell links and resources that were specific to Microsoft...

Xapity Support for SCSM 2016
We a pleased to announce all Xapity Products are now supported on SCSM 2016! System Center 2016 Evaluations can be downloaded from the...

SCSM Design - Multiple Instances
SCSM Design Considerations - Multiple SCSM Management Groups Designing Microsoft Service Manager for future growth is quite difficult...

Rebranding Tasks and Labels
Xapity products support rebranding of tasks and any display element, which is a unique feature of Xapity for SCSM products. This allows...

Adding Images into SCSM Email Templates
Using Xapity Mail, you can make your SCSM Email Notification Templates more useful, more interesting and more professional by adding...

Xapity Language Support
At Xapity, we wanted to make our products available in all languages that SCSM supports. It turns out that this is a big task… we have a...

Email: 'Send As' vs 'Reply To' Address
Notifications in Service Manger are sent with the email address that was configured on the Channel settings. This is somewhat restrictive...

Xapity Clone
Analysts have all wanted to copy Work Items in Service Manager. They don’t want to type in all the details again and then just change a...
