Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was...

Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....

Using Xapity Mail, you can make your SCSM Email Notification Templates more useful, more interesting and more professional by adding...

How many times have you just wanted a simple and easy way to send an email to the Affected User or another Analyst with the details of...