Business Services in Incident Notification Templates
Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was...

Part 1: SCSM Email Notifications and Subscriptions
Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....

Adding Images into SCSM Email Templates
Using Xapity Mail, you can make your SCSM Email Notification Templates more useful, more interesting and more professional by adding...

Xapity Mail
How many times have you just wanted a simple and easy way to send an email to the Affected User or another Analyst with the details of...
