Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was...

This is Part 2 of a two part series on Email Notifications and Subscriptions. Part 1: Notification Templates - the content of the...

Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....

Subscriptions can be very difficult to manage at times. They are sometimes hard to trigger just when you want and some business...

Testing SCSM Email Subscriptions in a Production Environment First up, this is never a great idea but I am sure most of us have done it...

Using Xapity Mail, you can make your SCSM Email Notification Templates more useful, more interesting and more professional by adding...

At Xapity, we wanted to make our products available in all languages that SCSM supports. It turns out that this is a big task… we have a...

SCSM Exchange Connector - Installing, Setup and how to Troubleshoot Errors We were setting up a test lab recently and needed the SCSM...

How many times have you just wanted a simple and easy way to send an email to the Affected User or another Analyst with the details of...

We are a small software development company based in Australia, but unfortunately we are not sitting on the beach coding. Instead we are...