Have you wanted to have a review activity that has attachments on it. This was a requirement for a customer that was using a Service Request to submit documents that needed to be approved. But review activities and the out of the box notifications do not support attachments. By using a combination of the Xapity tools Notification Activity and PowerShell Activity, we can achieve this. This could also be achieved using Orchestrator as well, but would be a lot more complicated.
SCSM Entity Explorer is one of the essential tools for a Service Manager admin. This is an amazing tool that makes life a lot easier for Service Manager admins. And best yet it is free. It is available from Technet Gallery https://gallery.technet.microsoft.com/SCSM-Entity-Explorer-68b86bd2 and not surprisingly, is the second most popular download under the Service Manager category. A big thanks to Dieter Gasser for making the tool - check out his blog at https://blog.dieterg
Views allow Analyst to see work items in Microsoft Service Manager (SCSM). This blog outlines the steps to customize views and make use of tokens to make your views work better in Service Manager. Management Packs (MP) When you create a view you need to store it in an unsealed Management Pack. An unsealed management pack can accept updates and this allows the view to be edited once it has been created. You can create a Management Pack when you create the view and this will ha