At Xapity, we wanted to make our products available in all languages that SCSM supports. It turns out that this is a big task… we have a new found admiration for other companies that work across many languages… Supported Languages The Supported Languages are the languages we have included in our applications by default and where the majority of the application has been professionally translated. These languages are installed by default with each product. Over time, and as res
Have you noticed some custom fields not importing into the SCSM Data Warehouse? It could be a limitation built into Microsoft Service Manager - there is a design flaw on any string value with a character limit of more the 4,000 - it will not import into the Service Manager Data Warehouse. What does this mean in practical terms? Often grooming can not be turned on as when the work item is groomed out of the operational database the data is completely lost. Basically it will be
Notifications in Service Manger are sent with the email address that was configured on the Channel settings. This is somewhat restrictive and it would be nice if the emails could be sent using a Shared Mailbox address. Only Notification Channel Options: Well, it turns out this is somewhat possible. If you edit the XML of the Management Pack that holds the Notification Template, it is possible to insert a Sender Address.
Add a property path under the "ObjectTemplate" sectio
When designing customisations to the SCSM Incident Form one of the more useful fields to add is a 'Next Action Date'. This is just a standard date picker field added to the class and form. After adding this we found the business areas immediately picked up on this and different teams used it for slightly different reasons. Some teams used it for analyst follow-ups and some teams for client or affected user follow-ups. Some even used it for when jobs were passed to other teams