SCSM Exchange Connector - Installing, Setup and how to Troubleshoot Errors
We were setting up a test lab recently and needed the SCSM Exchange Connector to monitor the Notification Channel mailbox to work with our Xapity Mail tool. I just imported the Exchange Connector bundle and expected it to all work. Wrong!
I am not sure what happened, but we seemed to hit every obstacle that we could. So I thought it would be useful to list some of the errors that can occur when
Analysts have all wanted to copy Work Items in Service Manager. They don’t want to type in all the details again and then just change a simple detail like the user. Templates do help, but they quickly get out of control or out of date and just seem a bit of an effort. Why can’t you just copy a record?
Well now you can!
Xapity Clone will allow the Analyst to copy any major Work Item – Incident, Problem, Change Request, Release Record, and Service Request along with any Ac
How many times have you just wanted a simple and easy way to send an email to the Affected User or another Analyst with the details of the job? This usually requires cutting and pasting into Outlook and then sending it to a monitored mailbox as well as the user.
We thought there had to be a better way, so how hard could it be to write an email client in Service Manager. Well, it is actually quite tricky, but we have managed it. The Xapity Mail app allows you to send email