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When an external user sends to an Exchange distribution list with external contacts, the contacts do not get the email. The Exchange...

Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was...

This video post will help upgrading System Center Service Manager 2012 (SCSM 2012) to Service Manger 2016 (SCSM 2016). It goes through...

Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...

Moving Xapity PowerShell Activity scripts between environments or instances of Microsoft Service Manager (SCSM) is fully supported. This...

Quite often you need to delete an incident, activity or other SCSM work item. Using PowerShell is an easy way to do this. This blog post...

This blog post will cover how to change the status of a manual or review activity via PowerShell. This can be very powerful in an...

This blog post outlines the script posted on Technet Gallery that will make it easier to see what User roles a user has, what permissions...

Service Manger Security User Roles allow administrators to build up quite complex security permissions for analysts. They are cumulative...

The out of the box HTML 5 Portal does not support submitting a request on behalf of another user. This blog post outlines one way that...

Ignite 2017 has come and gone with nearly 1700 sessions presented. For those of us that could not attend and even those that did attend...

Service Manager Queues are used by many organisations and are a supported way of getting some security or data separation into Service...

Bulk updating Service Manager classifications, or for that matter any list value is sometimes required. The easiest way to do this is by...

Mainstream Support for Service Manager 2012 ends today July 11, 2017. You can confirm this on the Microsoft Product Lifecycle web page:...

In the previous blog post we added comments to the Action Log. If you are anything like me, you will now have a few work items with a ton...

This is Part 2 of a two part series on Email Notifications and Subscriptions. Part 1: Notification Templates - the content of the...

Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....

A question came up in the forums about assigning an Service Request (SR) to the user that had put the SR On Hold. The solution that I...

Have you wanted to have a review activity that has attachments on it. This was a requirement for a customer that was using a Service...

SCSM Entity Explorer is one of the essential tools for a Service Manager admin. This is an amazing tool that makes life a lot easier for...