When an external user sends to an Exchange distribution list with external contacts, the contacts do not get the email. The Exchange Server does the expansio...

Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was blank when I used i...

This video post will help upgrading System Center Service Manager 2012 (SCSM 2012) to Service Manger 2016 (SCSM 2016). It goes through the process of upgrade...

Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can allow users to reset...

Moving Xapity PowerShell Activity scripts between environments or instances of Microsoft Service Manager (SCSM) is fully supported. This post will outline th...

Quite often you need to delete an incident, activity or other SCSM work item. Using PowerShell is an easy way to do this. This blog post was based of the Tra...

This blog post will cover how to change the status of a manual or review activity via PowerShell. This can be very powerful in an activity workflow on an SC...

This blog post outlines the script posted on Technet Gallery that will make it easier to see what User roles a user has, what permissions have been assigned ...

Service Manger Security User Roles allow administrators to build up quite complex security permissions for analysts. They are cumulative and an analyst can b...

The out of the box HTML 5 Portal does not support submitting a request on behalf of another user. This blog post outlines one way that you could implement th...