Glen (Xapity) Dec 17, 2017 Exchange Distribution List not Relaying to Member Contacts When an external user sends to an Exchange distribution list with external contacts, the contacts do not get the email. The Exchange...
Glen (Xapity) Dec 10, 2017 Business Services in Incident Notification Templates Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was...
Glen (Xapity) Dec 10, 2017 Video - Upgrade to Service Manager 2016 This video post will help upgrading System Center Service Manager 2012 (SCSM 2012) to Service Manger 2016 (SCSM 2016). It goes through...
Glen (Xapity) Nov 12, 2017 Password Reset via Self Service Portal Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...
Glen (Xapity) Nov 11, 2017 Moving PowerShell Scripts Between Environments Moving Xapity PowerShell Activity scripts between environments or instances of Microsoft Service Manager (SCSM) is fully supported. This...
Glen (Xapity) Nov 5, 2017 PowerShell for SCSM: Delete Work Items and Activities Quite often you need to delete an incident, activity or other SCSM work item. Using PowerShell is an easy way to do this. This blog post...
Glen (Xapity) Oct 28, 2017 PowerShell for SCSM: Activity Status - Skip, Complete, Rerun This blog post will cover how to change the status of a manual or review activity via PowerShell. This can be very powerful in an...
Glen (Xapity) Oct 22, 2017 Part 2: SCSM Security User Roles Script This blog post outlines the script posted on Technet Gallery that will make it easier to see what User roles a user has, what permissions...
Glen (Xapity) Oct 20, 2017 Part 1: Service Manager (SCSM) Security User Roles Service Manger Security User Roles allow administrators to build up quite complex security permissions for analysts. They are cumulative...
Glen (Xapity) Oct 16, 2017 PowerShell for SCSM: Portal Requests on Behalf of Another User The out of the box HTML 5 Portal does not support submitting a request on behalf of another user. This blog post outlines one way that...
Glen (Xapity) Oct 14, 2017 Download Ignite 2017 Videos and PowerPoint Slides Ignite 2017 has come and gone with nearly 1700 sessions presented. For those of us that could not attend and even those that did attend...
Glen (Xapity) Sep 21, 2017 Service Manager Queues - Good or Bad? Service Manager Queues are used by many organisations and are a supported way of getting some security or data separation into Service...
Glen (Xapity) Jul 17, 2017 PowerShell for SCSM: Bulk Update Classifications Bulk updating Service Manager classifications, or for that matter any list value is sometimes required. The easiest way to do this is by...
Glen (Xapity) Jul 11, 2017 SCSM 2012 R2: End of Mainstream Support Mainstream Support for Service Manager 2012 ends today July 11, 2017. You can confirm this on the Microsoft Product Lifecycle web page:...
Glen (Xapity) Jun 8, 2017 PowerShell for SCSM - Delete Action Log Comments In the previous blog post we added comments to the Action Log. If you are anything like me, you will now have a few work items with a ton...
Glen (Xapity) Jun 6, 2017 Part 2: SCSM Email Notifications And Subscriptions This is Part 2 of a two part series on Email Notifications and Subscriptions. Part 1: Notification Templates - the content of the...
Glen (Xapity) Jun 5, 2017 Part 1: SCSM Email Notifications and Subscriptions Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....
Glen (Xapity) Jun 2, 2017 PowerShell for SCSM: Working with History Tab Information A question came up in the forums about assigning an Service Request (SR) to the user that had put the SR On Hold. The solution that I...
Glen (Xapity) May 30, 2017 PowerShell for SCSM: Submit Documents for Approval Have you wanted to have a review activity that has attachments on it. This was a requirement for a customer that was using a Service...
Glen (Xapity) May 25, 2017 How to use SCSM Entity Explorer SCSM Entity Explorer is one of the essential tools for a Service Manager admin. This is an amazing tool that makes life a lot easier for...
