
Glen (Xapity)
- Dec 17, 2017
Exchange Distribution List not Relaying to Member Contacts
When an external user sends to an Exchange distribution list with external contacts, the contacts do not get the email. The Exchange...
3,951 views

Glen (Xapity)
- Dec 10, 2017
Business Services in Incident Notification Templates
Adding Business Services in Notification Templates did not work as expected in my Service Manager 2016 lab. The display name property was...
127 views

Glen (Xapity)
- Dec 10, 2017
Video - Upgrade to Service Manager 2016
This video post will help upgrading System Center Service Manager 2012 (SCSM 2012) to Service Manger 2016 (SCSM 2016). It goes through...
124 views

Glen (Xapity)
- Nov 12, 2017
Password Reset via Self Service Portal
Password resets are one of the most common requests for a Service Desk. This post outlines how the Service Manager Portal (SCSM SSP) can...
780 views

Glen (Xapity)
- Nov 11, 2017
Moving PowerShell Scripts Between Environments
Moving Xapity PowerShell Activity scripts between environments or instances of Microsoft Service Manager (SCSM) is fully supported. This...
69 views

Glen (Xapity)
- Nov 5, 2017
PowerShell for SCSM: Delete Work Items and Activities
Quite often you need to delete an incident, activity or other SCSM work item. Using PowerShell is an easy way to do this. This blog post...
1,743 views

Glen (Xapity)
- Oct 28, 2017
PowerShell for SCSM: Activity Status - Skip, Complete, Rerun
This blog post will cover how to change the status of a manual or review activity via PowerShell. This can be very powerful in an...
828 views

Glen (Xapity)
- Oct 22, 2017
Part 2: SCSM Security User Roles Script
This blog post outlines the script posted on Technet Gallery that will make it easier to see what User roles a user has, what permissions...
897 views

Glen (Xapity)
- Oct 20, 2017
Part 1: Service Manager (SCSM) Security User Roles
Service Manger Security User Roles allow administrators to build up quite complex security permissions for analysts. They are cumulative...
2,310 views

Glen (Xapity)
- Oct 16, 2017
PowerShell for SCSM: Portal Requests on Behalf of Another User
The out of the box HTML 5 Portal does not support submitting a request on behalf of another user. This blog post outlines one way that...
216 views

Glen (Xapity)
- Oct 14, 2017
Download Ignite 2017 Videos and PowerPoint Slides
Ignite 2017 has come and gone with nearly 1700 sessions presented. For those of us that could not attend and even those that did attend...
798 views

Glen (Xapity)
- Sep 21, 2017
Service Manager Queues - Good or Bad?
Service Manager Queues are used by many organisations and are a supported way of getting some security or data separation into Service...
420 views

Glen (Xapity)
- Jul 17, 2017
PowerShell for SCSM: Bulk Update Classifications
Bulk updating Service Manager classifications, or for that matter any list value is sometimes required. The easiest way to do this is by...
893 views

Glen (Xapity)
- Jul 11, 2017
SCSM 2012 R2: End of Mainstream Support
Mainstream Support for Service Manager 2012 ends today July 11, 2017. You can confirm this on the Microsoft Product Lifecycle web page:...
450 views

Glen (Xapity)
- Jun 8, 2017
PowerShell for SCSM - Delete Action Log Comments
In the previous blog post we added comments to the Action Log. If you are anything like me, you will now have a few work items with a ton...
439 views

Glen (Xapity)
- Jun 6, 2017
Part 2: SCSM Email Notifications And Subscriptions
This is Part 2 of a two part series on Email Notifications and Subscriptions. Part 1: Notification Templates - the content of the...
2,754 views

Glen (Xapity)
- Jun 5, 2017
Part 1: SCSM Email Notifications and Subscriptions
Email notifications are a very useful feature in Service Manager, but as with most things there are a tips and tricks to using them....
4,162 views

Glen (Xapity)
- Jun 2, 2017
PowerShell for SCSM: Working with History Tab Information
A question came up in the forums about assigning an Service Request (SR) to the user that had put the SR On Hold. The solution that I...
493 views

Glen (Xapity)
- May 30, 2017
PowerShell for SCSM: Submit Documents for Approval
Have you wanted to have a review activity that has attachments on it. This was a requirement for a customer that was using a Service...
213 views

Glen (Xapity)
- May 25, 2017
How to use SCSM Entity Explorer
SCSM Entity Explorer is one of the essential tools for a Service Manager admin. This is an amazing tool that makes life a lot easier for...
419 views