Xapity Teams

Xapity Teams for System Center Service Manager (SCSM) enables you to manage the relationship between Support Groups and Analysts using Active Directory (AD) Groups. Assign Work Items to Analysts using Direct Assign and send Notifications to Support Groups on a range of events with highly flexible options.
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Xapity Mail

Xapity Mail is an advanced email editor for Microsoft System Center Service Manager (SCSM) that allows Analysts to send emails directly from the SCSM console, utilise SCSM Templates and have details populated from the Work Item. A standalone tool, or integrates with Xapity Teams for per Support Group administration options.
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  Xapity Clone

Quickly and simply copy any of the major Work Items right from in the Microsoft System Center Service Manager (SCSM) console. Administrators have control over which fields and relationships can be copied. A standalone tool, or integrates with Xapity Teams for per Support Groups administration options.

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Xapity Transfer

Xapity Transfer enables Analysts to send Incidents to remote SCSM Instances. Key details such as Title, Description, Affected User, Attachments and Comments can all be edited by the Analyst and transferred. Analysts can track the remote Incident in real time, remotely update the Incident’s Action Log and be notified when its resolved.
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Xapity PowerShell Activity  

Xapity PowerShell Activity enables PowerShell Scripts to be used in System Center Service Manager (SCSM) allowing for more automation directly in SCSM. Scripts are stored and updated from a central script repository. The scripts execution output can be viewed and if a failure occurs, and Email Notification can be sent.
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Xapity Notification Activity

Xapity Notification Activity enables Email Notifications to be sent directly from any System Center Service Manager (SCSM) activity workflow. With the Xapity Notification Activity, email notifications can have attachments, external and related recipients and can use Notification Templates.
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Xapity Create Activity

Xapity Create Activity allows major Work Item types to be created from Microsoft System Center Service Manager (SCSM) Change Requests, Release Records and Service Requests. E.g. Create an SR from a CR. Users can now raise a Change Request, Release Record, Problem Record, or Incident from the self-service portal.
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Xapity User History

Xapity User History is a FREE application that displays the Incident and Service Request History for the Affected User at the click of a task. Quickly providing Analysts a full picture of the Affected User’s Incident and Service Request activity.
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Xapity Current Activity

Xapity Current Activity is a FREE application that opens the current In Progress Activity for an SCSM workflow regardless of its level in the workflow. This useful feature is new in SCSM 2016, Xapity Current Activity makes this feature available in SCSM 2012.
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Xapity Attachments

Xapity Attachments is a FREE application that enables analysts to access and manage attachments in SCSM from a Console Task. Xapity Attachments enables attachments to be added to SCSM Templates and provides a Central Attachment Library for attachment management.
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